Privacy Policy
Privacy
At Heartmelts Candles, we collect client information to make your online shopping experience as smooth, personalized, and enjoyable as possible. We deeply respect your privacy and are committed to maintaining and using your information responsibly.
This Privacy Policy outlines our information gathering and sharing practices, reflecting our dedication to protecting the privacy of every visitor and customer. By using our website, placing an order, or interacting with us online, you consent to the terms outlined in this policy and any related terms and conditions.
Use of Information
Heartmelts Candles will never sell, rent, or share your personal information with third parties not directly involved in operating our business. We value your trust and are committed to protecting your privacy.
We may disclose personal information only when required by law—such as in response to valid court orders, government regulations, or legal subpoenas. Outside of these circumstances, your data remains strictly confidential and used solely to support your shopping experience with Heartmelts Candles.
Proprietary Rights
The Heartmelts Candles name, logo, and associated trademarks, as well as other trade names, marks, and logos displayed on this website, are the property of Heartmelts Candles or their respective owners. You may not use, reproduce, copy, or alter these marks in any way without prior written consent from the rightful owner.
All content on this website—including but not limited to text, product descriptions, images, photographs, graphics, icons, illustrations, headers, data, and software (collectively, “Content”)—is protected by copyright, trademark, and other proprietary rights held by Heartmelts Candles or third parties who have licensed their materials to us. This Content is copyrighted as a collective work under Canadian and international copyright laws, and Heartmelts Candles retains full rights to the arrangement, coordination, and presentation of all materials on this site.
Except where explicitly permitted, you may not copy, modify, create derivative works from, distribute, publish, transmit, reuse, repost, or “frame” any part of this website’s Content. You may not sell or attempt to sell any portion of the Content without express written permission.
Links
For your convenience, the Heartmelts Candles website may contain links to other websites. Heartmelts Candles is not responsible for the privacy practices, content, or policies of any external sites. We encourage you to review the privacy statements of those websites before providing any personal information.
Heartmelts Email
By signing up for Heartmelts Candles email updates, you’ll receive exclusive information about special offers, seasonal launches, behind-the-scenes stories, and new product announcements. If you haven’t subscribed yet, simply complete our sign-up form to start receiving these curated messages.
If at any time you wish to stop receiving promotional emails from Heartmelts Candles, you can unsubscribe by following the instructions at the bottom of each message. Please note: unsubscribing from marketing emails will not affect transactional communications such as order confirmations or shipping updates
Questions & Changes to This Policy
If you have any questions or concerns regarding our Privacy Policy, we encourage you to contact us directly at info.heartmelts@gmail.com.
Heartmelts Candles may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this website under the Privacy Policy section.
If you're concerned about how your personal information is handled, we recommend visiting our site regularly for the latest updates and announcements.
Security & Safe Shopping
At Heartmelts Candles, your privacy and security are our top priority. We are committed to protecting your personal information and ensuring a safe shopping experience every time you visit our website.
To safeguard your data, we use Secure Sockets Layer (SSL) encryption technology. When you enter sensitive details—such as your credit card number, name, or address—SSL encrypts this information so it cannot be read or intercepted during transmission over the Internet.
How can you tell if your connection is secure?
Look for a closed lock icon or an unbroken key in your browser window when accessing our checkout page. You can also verify a secure connection by checking the URL: a secure page will begin with “https” instead of “http.”
If you choose to register an account with Heartmelts Candles, your information is stored securely on our protected servers. You may opt to save your payment details for faster checkout on future visits—or choose not to. The choice is entirely yours.
We take every measure to ensure your shopping experience is safe, seamless, and worry-free.
Cookies
Heartmelts Candles uses a browser feature known as a cookie, which assigns a unique identification to your device. Cookies help us make your experience more responsive and personalized by remembering your preferences and tracking your interactions with our website.
Cookies are typically stored on your computer’s hard drive and allow us to recognize returning visitors, track items placed in your shopping cart, and streamline your browsing experience. For registered users, cookies help avoid reentering information during future visits and may associate previous navigational data with your account to enhance personalization.
Most web browsers accept cookies by default, but you can choose to disable this feature in your browser settings. Cookies are small pieces of temporary data exchanged between your device and our website, enabling a secure and efficient session. This session helps Heartmelts Candles tailor its responses to your needs and guide you through our pages smoothly.
Sessions typically end when your browser is closed or when our server no longer receives requests from your device.
Collection of Personal Information
While using the Heartmelts Candles website, you may be asked to complete forms that request personal and contact information. These forms may include—but are not limited to—account registration, newsletter sign-up, promotional event participation, product feedback, and referral programs.
The information collected through these forms is used solely for the purposes stated at the time of submission, such as processing your request, enhancing your shopping experience, or improving our website and services. We are committed to using this data responsibly and transparently.
Applicability of Privacy Statement
This Privacy Policy applies solely to information collected through the Heartmelts Candles website and affiliated online platforms. It does not apply to information gathered offline or through third-party websites that may be linked from our site.
If you have any questions about this policy or how your information is handled, feel free to contact us at info.heartmelts@gmail.com.
Limitation of Liability
IN NO EVENT SHALL HEARTMELTS CANDLES, ITS FOUNDERS, EMPLOYEES, AFFILIATES, SUCCESSORS, ASSIGNS, OR REPRESENTATIVES BE LIABLE—WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING ACTIVE, PASSIVE, OR IMPLIED NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY—TO YOU OR ANY OTHER PARTY FOR ANY DAMAGES (INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES) ARISING FROM OR RELATED TO THE USE OF, INABILITY TO USE, OR RESULTS OF USING THIS WEBSITE OR ANY CONTENT PROVIDED HEREIN, EVEN IF HEARTMELTS CANDLES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU ARE DISSATISFIED WITH THIS WEBSITE, ITS CONTENT, OR THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SITE.
IF ANY PART OF THIS LIMITATION IS FOUND TO BE INVALID OR UNENFORCEABLE UNDER APPLICABLE LAW, HEARTMELTS CANDLES’ TOTAL LIABILITY SHALL NOT EXCEED ONE HUNDRED CANADIAN DOLLARS (CAD $100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. IN SUCH CASES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.